RPA lets legacy systems ‘talk’ to deliver instant information.
It’s a well known problem for most complex organisations. Information is stored all over the place. Often, there is a need to enter it in three or four different systems. Sometimes you may need a specialist to get to what you need to know. This can take weeks or months to integrate legacy systems.
The solution is the introduction of a Bot that ‘talks the language of your systems’. The Bot joins data quickly and efficiently, without the need for expensive integrations. RPA integrating legacy systems.
Our client had information held in multiple systems. It needed an easier way to access it all
Data is often available, but it’s typically held in many different systems. This makes it difficult to access and to leverage a knowledge. Integrating systems takes time and money. In this case, our client needed to gather information from Bullhorn, its CRM system. This would provide its recruiters with key lists to actively follow up, helping them to focus their time and improve productivity and billing levels. Before we developed our solution, they required coding to build a standard report. In more complex cases with multiple data sources it required systems integration development. This gave our client little flexibility. Especially if it wanted to broaden parameters or an individual recruiters wanted to focus differently.
Our KnowledgeBot instantly retrieves information from multiple systems
Recruiters can chat with KnowledgeBot. It’s as simple as messaging a team member. They ask some questions and KnowledgeBOT goes off and mines the required information, from wherever it needs to gather it. RPA integrating legacy systems. The technology is non-invasive. So, there is no need for expensive and time-consuming system integrations. KnowledgeBot will happily and tirelessly go and build something slightly different each time the parameters change. Suddenly, recruiters are empowered to work the way they want and are supported to improve their productivity. One told us:“It’s like having my own assistant who never tires!”
More productive recruiters, happy clients, and enhanced billing.
The recruiters are incredibly positive about the help that KnowlegeBot provides. In particular, the fact that it can be customised to support their approach. They are especially happy because the interface uses a conversational AI interface. It’s just like texting someone for help. The results of the implementation have been impressive. What began with an initial test team has expanded organically to almost all of the recruitment team. Information requests continues to grow every day. They can measure improvements in customer service and billing numbers.